Response
Instant Inquiry Handling
Every question gets answered the moment it is asked, day or night, using the knowledge your team has approved. No queue, no hold music.
Always-on AI customer service
The support load nobody staffed for.
Volume climbs, hours do not, and most of what arrives is the same question asked again.
$80B
Conversational AI is projected to cut contact centre agent labour costs by 80 billion dollars in 2026.
Source: Gartner
Customers do not raise issues on your rota.
Every hour the team is offline is an hour of questions stacking up in an inbox nobody is reading yet.
1 in 4
Chatbots are expected to become the primary customer service channel for roughly a quarter of organisations by 2027.
Source: Gartner
Most of the queue is the same handful of questions.
Where is my order, how do I reset this, what is the returns policy. Tier-one work that trained agents should not be spending their day on.
One agent, carrying the routine load.
Support is built to answer fast, close what it can, and know exactly when to stop and hand over.
Resolution
Autonomous Resolution
Order lookups, account fixes, and case creation happen automatically within the controls you set, so routine issues close themselves.
Coverage
Around-the-Clock Coverage
Support never clocks out. Customers get the same quality of response at 3am as they do at 3pm, across your website and app.
Handoff
Intelligent escalation, never a bot loop
The fastest way to lose a customer is to trap them with an agent that will not admit it is stuck. Support resolves what it is confident and approved to resolve, then hands anything complex, sensitive, or ambiguous to a human, with the whole conversation already attached.
- Handoff is triggered by sentiment, sensitivity, and confidence, not by a keyword list.
- The full transcript, customer context, and the reason for the handoff travel with the case.
- Your team picks up mid-conversation, so the customer never repeats themselves.
How Support works.
From ingested knowledge to a resolved, or properly escalated, conversation.
Step 01
Connect your knowledge
Upload documents to S3 or connect a OneDrive folder. Support ingests your policies, FAQs, and playbooks, scoped to your tenant.
Step 02
Support handles the conversation
Bedrock Guardrails screen every message for safety and prompt-injection risk while Support answers, looks up orders, and resolves what it is approved to.
Step 03
Your team gets the hard cases
Anything outside the guardrails is escalated to your support team by email with full context attached, and logged for the queue in this dashboard.
Live on website and app today. WhatsApp and additional channels coming soon.
See what your AI agent handled today
Resolution rate, live conversations, and the escalation queue, all in one dashboard built for your support team.